Cookie Policy

How we use cookies and tracking technologies

Effective Date: January 1, 2025•Last Updated: January 1, 2025

Introduction

This Cookie Policy explains how TellArk uses cookies and similar tracking technologies on our website and platform. By using our Service, you consent to the use of cookies as described in this policy.

What Are Cookies?

Cookies are small text files stored on your device when you visit websites. They help websites remember information about your visit, such as your preferences and login status. Cookies can make your next visit easier and the site more useful to you.

Types of Cookies We Use

Essential Cookies

These cookies are necessary for the platform to function properly:

Cookie Name	Purpose	Duration
session_id	Maintains your login session	Session
csrf_token	Prevents cross-site request forgery attacks	Session
auth_token	Authenticates your account access	30 days
user_preferences	Stores your platform settings	1 year

Functional Cookies

These cookies enhance your user experience:

Cookie Name	Purpose	Duration
language_pref	Remembers your language selection	1 year
theme_setting	Stores your display preferences	1 year
feedback_form_draft	Saves form progress	7 days
testimonial_filters	Remembers your filter preferences	30 days

Analytics Cookies

These cookies help us understand how you use our platform:

Cookie Name	Purpose	Duration
_ga	Google Analytics - distinguishes users	2 years
_gid	Google Analytics - distinguishes users	24 hours
_gat	Google Analytics - throttles request rate	1 minute
tellark_analytics	Our internal usage analytics	6 months

Third-Party Cookies

We use services from trusted third parties that may set their own cookies:

Google Analytics

Purpose: Website analytics and user behavior insights
Data Collected: Page views, session duration, user demographics
Privacy Policy: Google Privacy Policy

Payment Processors

Purpose: Secure payment processing (Stripe, PayPal)
Data Collected: Payment method preferences, fraud prevention
Privacy Policies: Available on respective provider websites

Cloud Storage

Purpose: File upload and media storage (AWS, Google Cloud)
Data Collected: File metadata, access patterns
Privacy Policies: Available on respective provider websites

Email Services

Purpose: Transactional and marketing emails (SendGrid, Mailgun)
Data Collected: Email engagement metrics
Privacy Policies: Available on respective provider websites

Cookie Purposes

Authentication and Security

• Verify your identity
• Maintain secure login sessions
• Prevent unauthorized access
• Protect against fraud and abuse

Platform Functionality

• Remember your preferences and settings
• Save draft testimonials and feedback
• Provide personalized user experience
• Enable platform features and tools

Analytics and Improvement

• Understand how users interact with our platform
• Identify popular features and content
• Optimize platform performance
• Fix bugs and technical issues

Marketing and Communication

• Track effectiveness of marketing campaigns
• Personalize content recommendations
• Measure email engagement
• Improve user acquisition

Managing Your Cookie Preferences

Browser Settings

You can control cookies through your browser settings:

Chrome

1. Go to Settings → Privacy and Security → Cookies
2. Choose your preferred cookie settings
3. Manage exceptions for specific sites

Firefox

1. Go to Settings → Privacy & Security
2. Select your cookie preferences
3. Manage exceptions as needed

Safari

1. Go to Preferences → Privacy
2. Choose your cookie blocking preferences
3. Manage website data

Edge

1. Go to Settings → Cookies and Site Permissions
2. Configure your cookie settings
3. Manage site-specific permissions

Platform Cookie Settings

Access your cookie preferences in your TellArk account:

1. Go to Account Settings → Privacy Preferences
2. Toggle cookie categories on/off
3. Save your preferences

Opt-Out Options

Google Analytics: Use the Google Analytics Opt-out Browser Add-on
Marketing Cookies: Disable in your account privacy settings
All Non-Essential Cookies: Use browser settings to block all cookies

Impact of Disabling Cookies

Essential Cookies

• Cannot disable these cookies without losing core functionality
• Platform may not work properly
• Login and security features may be impaired

Functional Cookies

• May need to re-enter preferences each visit
• Some features may not work as expected
• Less personalized experience

Analytics Cookies

• We cannot improve the platform based on usage data
• Performance issues may go undetected
• No impact on core functionality

Contact Us

For questions about our cookie usage:

Email: privacy@tellark.com

Website: tellark.com

Address: TellArk Inc., 123 Business Ave, Suite 100, San Francisco, CA 94107