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Privacy Policy

How we collect, use, and protect your information

Effective Date: January 1, 2025•Last Updated: January 1, 2025

Introduction

Welcome to TellArk. We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you use our testimonial and feedback collection platform at tellark.com.

Information We Collect

Information You Provide Directly

  • Account Information: Name, email address, username, password, company name, and profile information
  • Feedback/Testimonial Content: Written testimonials, ratings, photos, videos, and other media you upload
  • Contact Information: Name, email, company, job title when submitting feedback
  • Payment Information: Billing details for subscription services (processed securely through third-party payment processors)

Information Collected Automatically

  • Usage Data: Pages visited, time spent on platform, click patterns, feature usage
  • Device Information: IP address, browser type, operating system, device identifiers
  • Cookies and Tracking: See our Cookie Policy for detailed information

How We Use Your Information

Provide Services

Create and manage your account, process testimonials, display feedback walls

Communication

Send service updates, respond to inquiries, provide customer support

Improvement

Analyze usage patterns to enhance our platform and user experience

Legal Compliance

Meet regulatory requirements and enforce our terms

Information Sharing and Disclosure

Public Display

Approved testimonials and feedback are displayed publicly on testimonial walls and feedback forms. You control what personal information is included in public testimonials.

Service Providers

We share information with trusted third-party providers who assist with:

  • • Cloud hosting and data storage
  • • Payment processing
  • • Email delivery services
  • • Analytics and monitoring

Data Security

We implement appropriate technical and organizational measures to protect your data:

Technical Measures

  • • Encryption in transit and at rest
  • • Regular security assessments

Organizational Measures

  • • Access controls and authentication
  • • Employee training on data protection

Your Rights and Choices

Access and Control

  • • View and update your account information
  • • Download your testimonial data
  • • Delete testimonials you've submitted (subject to platform terms)

Data Subject Rights (GDPR/CCPA)

If applicable, you may have rights to:

  • • Access your personal data
  • • Correct inaccurate information
  • • Delete your data
  • • Restrict processing
  • • Data portability
  • • Object to processing

Data Retention

Account Data

Retained while your account is active and for a reasonable period after closure

Testimonial Content

Retained as long as the content remains published

Analytics Data

Typically retained for 24-36 months

Legal Requirements

Some data may be retained longer for compliance purposes

Contact Us

For privacy-related questions or requests:

Email: privacy@tellark.com

Website: tellark.com

Address: TellArk Inc., 123 Business Ave, Suite 100, San Francisco, CA 94107

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